Materials, Resources and Library Access

Students will receive course materials that are downloadable from the college learning management system in soft copy. These materials will include a learning guide and a range of assessments. The college also has a small library of printed books that are accessible by borrowing or reading at the library.

Students will need to have access to a document processing software, such as Microsoft Office, and a computer or laptop or access to these. The college does provide computers and software at no cost to students, but these are accessible during college hours only.

Students may join the City of Sydney Library Service through the online website access at
The City of Sydney Library Services branches are located at the following:

• Customs House Library
• Glebe Library
• Green Square Library
• Haymarket Library
• Kings Cross Library
• Newtown Library
• Pyrmont Link
• Surrey Hills Library
• Library Express
• Ultimo Library
• Waterloo Library

The street address, contact details and opening hours of all City of Sydney Library Services branches listed above can be found by visiting the following website at 

The conditions of membership are as follows: • Membership is free to all residents of New South Wales • Students must agree to abide by all City of Sydney Library Service policies and conditions of use and: 

  • Accept responsibility for all items borrowed on the library card
  • Pay replacement costs plus processing charges for any items lost, stolen or damaged
  • Students must report lost/stolen cards to the City of Sydney Library Service immediately
  • Return borrowed items on or before the due date or check whether the item can be renewed
  • Respect the rights and security of staff and other library users
  • Notify the City of Sydney Library Service of any changes to contact details provided
  • Students can find further information by visiting the City of Sydney Library Service website at

Student Support Services

The college provides support students through a Student Academic Support Officer and a Student Counsellor. Both are available on the college campus from 9.00am to 2.00pm Monday to Friday.

A student must maintain satisfactory course progress to retain his or her student visa. TMSS offers academic support to students who may be falling behind, or students who may be having trouble with any academic aspect of their course, in one or more of the following ways:
1. Counselling
2. Attending extra tutorials
3. Attending one on one sessions with a lecturer or tutor
4. Attending additional group classes
5. Attending language support sessions
6. Agreeing to specific Study Plan
7. Agreeing to specific study achievement milestones
8. Other academic measures as deemed necessary by the college
A copy of the TMSS Maintain Course Progress and Intervention Policy and Procedure will be given to you at orientation, and the process will be fully
explained. As well as the academic support described in the previous section, TMSS offers support in the following areas at no cost to the student:
• Enrolment and registration
• Fees and refunds
• Unique Student Identifier (USI)
• Credit transfer application
• OSHC enquiries
• Access to student portal
• Update contact details
• Attendance
• English language support
• Deferring / changing course
• CoE extension
• Student withdrawal/refund
• Student appeal
• Support through psychological difficulties or crises

More information on these forms of support can be obtained from the Student Administrator.

Deferral, Suspension and/or Cancellation of Enrolment

International students may apply to defer their studies if they are unable to commence their course on the scheduled commencement date or for voluntary suspension of their studies if they are unable to commence or attend the course for a specified period of time under compassionate or compelling circumstances.

Compassionate or compelling circumstances include situations beyond the student’s control and which are likely to have an impact upon the student’s course progress or well-being and includes but is not limited to the following:
• Serious illness or injury, where a medical certificate states that the student will be unable to attend classes;
• Death or illness of close family member such as parents, or grandparents (where possible a doctor’s or death certificate) The college will also recognise the death of siblings, children, spouses, uncles and aunts but requests documentary proof of both the death and relationship
• A major political upheaval or natural disaster in home country requiring emergency travel
• A critical incident
• A traumatic experience (supported by police or psychologists reports) such as:
• Involvement in or witnessing a serious accident
• Witnessing or being the victim of a serious crime
• Delays in gaining a student visa

If a student defers or suspends their studies for any other ground not stated above, the student must provide compelling documentary evidence to support their request. Students must contact the Department of Home Affairsregarding the effect of any deferment or suspension of studies may have on their student visa prior to formally lodging an application to defer or voluntarily suspend their studies. The maximum time allowed for a deferment or voluntary suspension of study is one term (9 weeks not including holidays)

Personal & Contact Details

The Management School Sydney collects personal information from students for the purpose of training and assessment only and is required to report personal information to relevant Government Authorities without the express permission of the student. In all other cases, the requirements of the Privacy Act 1988 are adhered to.

Unique Student Identifier

The Management School Sydney students are not permitted to commence training and assessment until they have provided The Management School Sydney with their Unique Student Identifier. In cases where there the student experiences difficulty obtaining a student identifier, The Management School Sydney will allow training and assessment to commence and follow the procedure for ascertaining a correct student identifier from The Registrar.

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study.

The TPS ensures that international students are able to either:
• complete their studies in another course or with another education provider or
• receive a refund of their unspent tuition fees

In the unlikely event The Management School Sydney ceases to operate as a Registered Training Organisation, students will be assisted to transfer to another Registered Training Organisation that offers the same qualification.

In the event The Management School Sydney is not able to provide an agreed services that results in arrangement being terminated early, students will be refunded the appropriate amount of fees paid upon agreement of training and assessment services provided. The Management School Sydney will notify students of any changes to the agreed services as soon as possible or within 14 days.

Schooling Obligations

In cases where a student has school aged dependants, there are schooling obligations for their school aged dependents to study with either a government or non-government school which will incur school fees.

Complaints Handling

Students are entitled to have a personal representative present at any stage during the complaints handling procedure. If the student’s problem cannot be resolved by The Management School Sydney published complaints handling process, students can seek external assistance for appeal.

External options available to students include:
• ASQA (
• Department of Fair Trading (
• Administrative Appeals Tribunal (
• Overseas Students Ombudsman (
• NSW Ombudsman (
International Student Consumer Rights
In addition to your rights within the college, please note that signing an agreement with our college does not affect your other rights.

Specifically: “This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies”.


The Management School Sydney reserves the right to terminate students for any serious breaches including but not limited to:
• academic misconduct
• non-academic misconduct
• failure to achieve satisfactory academic progress as per intervention strategy

Required Resources

Students will need to have access to document processing software, such as Microsoft Office, and a computer or laptop or access to these. The college does provide computers and software at no cost to students, but these are accessible during college hours only.

College Facilities

The college has modern classes equipped with whiteboards and projectors and a small library with books on loan or reading inside the library. It also has a computer room and a short break out area with kitchenette. Wi-Fi services are available at no cost to students.


Full details of TMSS fee refund policy and procedure is available from Download page of this websites. The direct link is:

Student Rights

The college recognises the rights of students to have unhindered access to mediation. All students are able to access grievance procedures. The college has a procedure dealing with non-academic grievances (as well as an academic grievance).

The procedure ensures:


  • Each grievance, its appeal and its outcome are recorded in writing
  • Each appeal is heard by an independent person to the matter or by a panel
  • Each applicant has an opportunity to formally present their case
  • Each appeal culminates in a written statement, provided by the college, of the appeal outcomes and reasons for the outcome.


An orientation session for new students is held shortly before the course commencement date, and attendance is compulsory. In the one-hour session, students are given all the information they need to know about studying at TMSS, including their class times. term dates, how to progress successfully through their course, contact details of TMSS staff and services relating to health, accommodation, the law, emergencies and, other important areas.


One of the first things you will need to do is organise where you will stay in Australia. There are several services that can help students find accommodation. They include Homestay, Cozzystay, XBase Sydney and Iglu. Their contact details can be found in the TMSS Student Handbook


After their successful completion of all units of the course, within 30 days students will be issued with a nationally recognised qualification. If some but not all units are passed, students will be issued with a Statement of Attainment.


TMSS is required by law to monitor the progress of students through out their course. Students must successfully complete their assessments to enable them to pass the units and the course. A variety of assessment methods may be used, including short answer questions, projects, group work, observations, and others. TMSS has a dedicated support team who can give students all the help they might need if they are falling behind. If a student fails to maintain satisfactory course progress, TMSS may be required to report them to the Department of Home Affairs, which may result in the cancellation of their student visa. Students are able to appeal this or any other decision made by TMSS, or make a formal complaint about any issue of concern to them. The TMSS web site has details of the TMSS complaints and appeals policy and procedures.


Students can apply for credit for course units on the basis of previous studies. There is nospecified time limit for credit transfer applications. Students will be notified of the outcome within 28 working days from the date of the application.


International students must obtain a student visa from the Australian embassy in their country. Students who are in Australia can either apply or extend their student visa in Australia. To be granted a student visa, the applicant must have at least these documents (more may be required):

  •     a letter from TMSS accepting the application to study = Confirmation of Enrolment after the applicable fees have been paid
  •     a health insurance, as required by Australian law
  •     a proof of financial support
  •     a Genuine Temporary Entrant statement
  •     more documents may be required


TMSS is bound by information privacy principles and its obligations under the Commonwealth Privacy Act 1988. See the TMSS web site or student handbook for details of the TMSS privacy policy.


The ESOS Framework, which includes the Education Services for Overseas Students (ESOS) Act 2000 and the National Code 2018, promotes quality education and consumer protection for overseas students. More information about the ESOS Framework can be obtained from the web site

List the following legislation forms part of the ESOS Framework:

Education Services for Overseas Students Act 2000
National Code of Practice for Providers of Education and Training to Overseas Students 2018
ELICOS Standards 2018
Education Services for Overseas Student Regulations 2001
Education Services for Overseas Students (Registration Charges) Act 1997
Education Services for Overseas Students (TPS Levies) Act 2012.